FAQ

When will I receive my order?

Processing Time

Orders placed before Midnight ET will begin processing the next business day and will ship within 5 business days of order placement unless the item you ordered is out of stock.  Customer care will contact you regarding out of stock items and how long it will take to ship the product. 
 

Shipping

After processing is complete and the order has shipped, the delivery date is determined by the speed of the shipping method used.  If you opted for free standard shipping, it will take anywhere from 2 to 5 days for your product to arrive.  If you choose to pay for an upgraded service, the transit time will be a function of the service you choose and pay for.  For example, Next-Day Shipping means you will receive your order 1 business day after your order has finished processing.
 

Order Tracking

You can track your order and see updated statuses along the way by logging into the site or signing up for tracking notification when you check out.
 
Questions? Hop on our live chat or email store@alphauniverse.com
 

Can I make a change to my order after it’s been placed?

Did you just place your order and realize you made a mistake? Don’t worry, it happens to the best of us!
 
Changes can be made on the same day the order is placed. Please email changes to
store@alphauniverse.com or contact us via chat or phone, Monday – Friday 9AM – 5PM ET  203-433-0482
 
We must receive the changes NO LATER than Midnight ET on the day the order is placed in order to be sure your order is changed or cancelled before it ships.
If you need to make a change to your order more than 1 day after receiving it, please call (203) 433-0482 to discuss options!
 
Do I have to use a credit card to order on your website?
In addition to Amex, Mastercard, and VISA, we also offer PayPal® as an additional convenient payment option.

How do I return an item?

Generally spealing you may return a product within 30 days of your purchase, assuming your item is unused and in the same condition you received it.  Please take a look at our Returns Policy (active link) and/or contact us @ store@alphauniverse.com
 

What are your business hours?

Our business hours are Monday through Friday 9AM – 5PM ET. When contacting us outside of these hours, please expect a response on the next business day.
Want to know what time it is at our Headquarters right now? Click here!